Vera Bradley designs efficiency and better customer experiences with Dynamics 365 | Microsoft Customer Stories
When finance operations are complex, innovation slows down. This customer story highlights how Vera Bradley streamlined its financial systems with Dynamics 365, creating space to focus on customers and deliver stronger experiences. Read the story to see what's possible, and contact BlueTeamAssess LLC to explore how Dynamics 365 can help your organization achieve the same results.
How did Vera Bradley improve efficiency?
Vera Bradley unified its finance, commerce, supply chain, and customer service operations by implementing Microsoft Dynamics 365 and Copilot Studio. This integration streamlined processes, centralized financial management, and provided real-time insights, resulting in increased efficiency and a 25% reduction in live agent escalations.
What were the financial benefits of the new system?
By moving to Microsoft Dynamics 365, Vera Bradley saved millions of dollars annually in maintenance and software costs compared to its previous solutions. The company was facing potential costs exceeding $10 million to upgrade its outdated SAP environment, making the transition to Dynamics 365 a cost-effective choice.
How does Microsoft Copilot Studio enhance customer service?
Microsoft Copilot Studio has enabled Vera Bradley to automate over 2,000 monthly support cases through a chat-based self-service agent. This has reduced live agent escalations by 25%, allowing customer service representatives to focus on more complex issues, thereby improving overall customer engagement and satisfaction.
Vera Bradley designs efficiency and better customer experiences with Dynamics 365 | Microsoft Customer Stories
published by BlueTeamAssess LLC
I founded BlueTeamAssess LLC to develop and offer actionable and cost effective security solutions to SMBs.
BlueTeamAssess LLC is a veteran-owned Cybersecurity Consulting business based in Onslow County, NC.
My company wants to be the trusted advisor to small businesses for cybersecurity and related information technology needs. We will help you meet compliance requirements for HIPAA, PCI, NC cybersecurity requirements for financial advisors, and NIST 800-171 and CMMC cybersecurity requirements for providing goods and services through DOD contracts.
We help small businesses understand cybersecurity threats and their vulnerability to those threats. We offer affordable products and services to protect their business and their livelihood from those threats.
We use the SAINT Security Suite and its family of assessment products to provide cybersecurity services that assess your exposure to the many threats that can impact your business. And we help you meet compliance requirements for NIST 800-171 cybersecurity requirements for providing goods and services through DOD contracts as well as for HIPAA, PCI, the NC data breach protection law and NC cybersecurity requirements for financial advisors.
We use the CyberSecurity Assessment Tool from QS Solutions to assess the security posture of your Microsoft 365 deployment and help bring your risk score to acceptable levels through our remediation services.
We will help you reduce SPAM, secure your email and defend against ransomware. To help do this, we offer a number of solutions scalable for small business budgets and environments. These include:
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You can trust BlueTeamAssess LLC be the trusted advisor to small businesses for cybersecurity and related information technology needs.
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