TeamViewer ONE is designed to help education IT teams shift from break-fix work to proactive stability across classrooms and campuses.

Instead of just resolving incidents as they come in, the platform helps you:

• Resolve issues instantly with secure remote access to any device, regardless of OS or location, so you can fix problems without interrupting lessons.
• Use AI-assisted insights to identify root causes behind recurring issues, so you’re not fixing the same login or performance problem every day.
• Detect patterns across devices and locations and then automate fixes, so once a problem is solved, it stays solved.
• Capture knowledge from every interaction through session summaries and analytics, turning daily support work into a growing knowledge base.

Over time, this approach helps IT teams reduce repeat incidents, lower ticket volume, and create more stable, reliable environments for teaching and learning. As one supervisor from Thompson Rivers University notes, TeamViewer has helped free up IT staff bandwidth for other strategic campus projects by saving effort, time, and costs.

TeamViewer ONE brings multiple IT capabilities into a single platform built for distributed education environments, so you don’t have to juggle separate tools. Key capabilities include:

• Remote support and control
  Connect to and control any device from anywhere, regardless of operating system or location, to resolve issues without disrupting classes.
• Endpoint and asset management
  Discover and manage hardware and software assets across your network, including classrooms, labs, and remote endpoints.
• Automation and scripting
  Use custom-written scripts to automate repetitive tasks and set up automated remediations for recurring issues, reducing effort and response time.
• Patch management and software deployment
  Automate patching to improve security and deploy software remotely and in bulk, without interrupting end users.
• AI-driven insights and experience monitoring
  Receive actionable insights into security, applications, performance, OS, and networks, and empower IT teams with real-time and historical data for proactive issue resolution.
• Access control and compliance
  Apply permissions and settings policies to teams, individuals, and devices; stay compliant with connection logging and reporting; and audit user actions via event logs.
• Identity and access integration
  Enable users to access TeamViewer through your existing SSO provider to simplify and secure access.

Together, these capabilities help education IT teams simplify daily workflows, reduce manual effort, and keep teaching and learning running with fewer disruptions.

TeamViewer ONE is built with security and compliance in mind, helping education IT teams manage risk while supporting distributed environments.

Key security and compliance-related capabilities include:

• Globally recognized standards
  TeamViewer meets widely recognized standards for security, privacy, and quality, including ISO 9001, ISO/IEC 27001, and TX-RAMP, among others.
• Granular access control
  Apply permissions and assign settings policies to specific teams, individuals, and devices, so access is limited to what each role actually needs.
• Logging, reporting, and auditing
  Stay compliant with connection logging and reporting policies, get access to event logs, and audit user actions to detect risks and improve support services.
• Secure remote access
  Provide remote support and endpoint management without exposing unnecessary access, helping protect sensitive student, staff, and institutional data.

By combining these controls with AI-driven monitoring and automated patching, TeamViewer ONE helps schools and universities reimagine IT operations in a way that supports both uptime and compliance requirements.